APQC -- directed connectivity matrices

Derived flows included. This model's capability-level flows are all roll-ups derived from its process-level flows; every count below includes them.

Source = row, Target = column. Diagonal = intra-node authored flows (same domain, on both ends, between two DIFFERENT capabilities -- no capability flows to itself). Only authored capability→capability FlowRelationship rows count -- never a derived rollup, trigger, composition, or actor association. See SPEC_static_connectivity_analytics.md section 1 for the full definition.

Domain × Domain (12 domains, 71 flows)

source \ target	Acquire Construct and Manage Assets	Deliver Physical Products	Deliver Services	Develop Vision and Strategy	Develop and Manage Business Capabilities	Develop and Manage Human Capital	Develop and Manage Products and Services	Manage Customer Service	Manage Enterprise Risk Compliance Remediation and Resiliency	Manage Financial Resources	Manage Information Technology	Market and Sell Products and Services	OUT
Acquire Construct and Manage Assets	2									1			3
Deliver Physical Products		3		1	1		1	1		1			8
Deliver Services			3					1	1		1		6
Develop Vision and Strategy				1	2					1			4
Develop and Manage Business Capabilities				1		1		1			1		4
Develop and Manage Human Capital				1	1					1	1		4
Develop and Manage Products and Services		1			1		2						4
Manage Customer Service		1	1					6				1	9
Manage Enterprise Risk Compliance Remediation and Resiliency	1		1						2	2			6
Manage Financial Resources	1			1	1	1			1	1			6
Manage Information Technology	1		1							1	6		9
Market and Sell Products and Services							2	1				5	8
IN	5	5	6	5	6	2	5	10	4	8	9	6	71

Per-domain capability matrices

One square matrix per domain -- that domain's own capabilities on both axes, INTRA-domain flows only. A domain with zero intra-domain flows is omitted here (its capabilities may still show cross-domain activity, in the table below).

Manage Customer Service (4 of 4 capabilities connected intra-domain)

source \ target	Develop customer care customer service strategy	Evaluate customer service operations and customer satisfaction	Plan and manage customer service contacts	Service products after sales	OUT
Develop customer care customer service strategy		1			1
Evaluate customer service operations and customer satisfaction	1		1		2
Plan and manage customer service contacts		1		1	2
Service products after sales		1			1
IN	1	3	1	1	6

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Market and Sell Products and Services	1	1
Deliver Services	1	1
Deliver Physical Products	1	1
Develop and Manage Business Capabilities	0	1

Manage Information Technology (5 of 6 capabilities connected intra-domain)

source \ target	Deliver and support information technology services	Deploy information technology solutions	Develop and maintain information technology solutions	Develop and manage IT customer relationships	Manage enterprise information	Manage the business of information technology	OUT
Deliver and support information technology services		1		1			2
Deploy information technology solutions			1				1
Develop and maintain information technology solutions							0
Develop and manage IT customer relationships							0
Manage enterprise information							0
Manage the business of information technology	1		1	1			3
IN	1	1	2	2	0	0	6

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Deliver Services	1	1
Develop and Manage Human Capital	0	1
Acquire Construct and Manage Assets	1	0
Develop and Manage Business Capabilities	0	1
Manage Financial Resources	1	0

Market and Sell Products and Services (5 of 5 capabilities connected intra-domain)

source \ target	Develop and manage marketing plans	Develop and manage sales plans	Develop marketing strategy	Develop sales strategy	Understand markets customers and capabilities	OUT
Develop and manage marketing plans		1				1
Develop and manage sales plans						0
Develop marketing strategy	1	1				2
Develop sales strategy		1				1
Understand markets customers and capabilities			1			1
IN	1	3	1	0	0	5

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Develop and Manage Products and Services	2	0
Manage Customer Service	1	1

Deliver Services (3 of 3 capabilities connected intra-domain)

source \ target	Deliver service to customer	Establish service delivery governance and strategies	Manage service delivery resources	OUT
Deliver service to customer			1	1
Establish service delivery governance and strategies			1	1
Manage service delivery resources	1			1
IN	1	0	2	3

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Manage Customer Service	1	1
Manage Information Technology	1	1
Manage Enterprise Risk Compliance Remediation and Resiliency	1	1

Deliver Physical Products (3 of 4 capabilities connected intra-domain)

source \ target	Manage logistics and warehousing	Plan for and align supply chain resources	Procure materials and services	Produce Manufacture Deliver product	OUT
Manage logistics and warehousing					0
Plan for and align supply chain resources	1			1	2
Procure materials and services					0
Produce Manufacture Deliver product	1				1
IN	2	0	0	1	3

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Manage Customer Service	1	1
Develop and Manage Products and Services	1	1
Develop Vision and Strategy	1	0
Manage Financial Resources	1	0
Develop and Manage Business Capabilities	1	0

Acquire Construct and Manage Assets (3 of 3 capabilities connected intra-domain)

source \ target	Design and construct productive assets	Maintain productive assets	Plan and acquire assets	OUT
Design and construct productive assets		1		1
Maintain productive assets				0
Plan and acquire assets		1		1
IN	0	2	0	2

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Manage Financial Resources	1	1
Manage Information Technology	0	1
Manage Enterprise Risk Compliance Remediation and Resiliency	0	1

Develop and Manage Products and Services (3 of 3 capabilities connected intra-domain)

source \ target	Develop products and services	Generate and define new product service ideas	Govern and manage product service development program	OUT
Develop products and services			1	1
Generate and define new product service ideas	1			1
Govern and manage product service development program				0
IN	1	0	1	2

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Deliver Physical Products	1	1
Market and Sell Products and Services	0	2
Develop and Manage Business Capabilities	1	0

Manage Enterprise Risk Compliance Remediation and Resiliency (3 of 4 capabilities connected intra-domain)

source \ target	Manage compliance	Manage enterprise risk	Manage government and industry relationships	Manage legal and ethical issues	OUT
Manage compliance				1	1
Manage enterprise risk	1				1
Manage government and industry relationships					0
Manage legal and ethical issues					0
IN	1	0	0	1	2

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Manage Financial Resources	2	1
Deliver Services	1	1
Acquire Construct and Manage Assets	1	0

Develop Vision and Strategy (2 of 3 capabilities connected intra-domain)

source \ target	Define the business concept and long term vision	Develop business strategy	Execute and measure strategic initiatives	OUT
Define the business concept and long term vision				0
Develop business strategy	1			1
Execute and measure strategic initiatives				0
IN	1	0	0	1

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Develop and Manage Business Capabilities	2	1
Manage Financial Resources	1	1
Develop and Manage Human Capital	0	1
Deliver Physical Products	0	1

Manage Financial Resources (2 of 9 capabilities connected intra-domain)

source \ target	Manage fixed asset project accounting	Manage internal controls	Manage taxes	Manage treasury operations	Perform general accounting and reporting	Perform planning and management accounting	Perform revenue accounting	Process accounts payable and expense reimbursements	Process payroll	OUT
Manage fixed asset project accounting					1					1
Manage internal controls										0
Manage taxes										0
Manage treasury operations										0
Perform general accounting and reporting										0
Perform planning and management accounting										0
Perform revenue accounting										0
Process accounts payable and expense reimbursements										0
Process payroll										0
IN	0	0	0	0	1	0	0	0	0	1

Aggregate links to OTHER domains (domain-level total, not per-capability)
domain	out	in
Manage Enterprise Risk Compliance Remediation and Resiliency	1	2
Acquire Construct and Manage Assets	1	1
Develop Vision and Strategy	1	1
Develop and Manage Human Capital	1	1
Develop and Manage Business Capabilities	1	0
Manage Information Technology	0	1
Deliver Physical Products	0	1

Internal vs external connectivity -- domains, compared to system average

Internal = intra-domain authored flows (both endpoints in this domain). External = cross-domain authored flows touching this domain (either direction). "vs avg" is this domain's count divided by the system-wide average across all domains -- 1.0× is exactly average, higher is more connected than typical.

System average internal (domain): 2.6 (min 0, max 6) | System average external (domain): 6.7 (min 4, max 12)

domain	internal	vs avg (internal)	external	vs avg (external)
Manage Customer Service	6	2.3×	7	1.1×
Manage Financial Resources	1	0.4×	12	1.8×
Manage Information Technology	6	2.3×	6	0.9×
Deliver Physical Products	3	1.2×	7	1.1×
Develop and Manage Business Capabilities	0	0.0×	10	1.5×
Deliver Services	3	1.2×	6	0.9×
Market and Sell Products and Services	5	1.9×	4	0.6×
Develop Vision and Strategy	1	0.4×	7	1.1×
Manage Enterprise Risk Compliance Remediation and Resiliency	2	0.8×	6	0.9×
Develop and Manage Products and Services	2	0.8×	5	0.8×
Acquire Construct and Manage Assets	2	0.8×	4	0.6×
Develop and Manage Human Capital	0	0.0×	6	0.9×

Internal vs external connectivity -- capabilities, compared to system average

Internal is always 0 at capability level -- no capability flows to itself in this model (see the diagonal note above). External = every authored flow this capability touches, in either direction. Shown for structural symmetry with the domain table and so the "vs avg" external ratio is directly comparable across levels. Includes isolated capabilities (external=0), which is why the system average is lower here than the median connected capability.

System average internal (capability): 0.0 (min 0, max 0) | System average external (capability): 2.5 (min 0, max 7)

capability	vs avg (internal)	external	vs avg (external)
Evaluate customer service operations and customer satisfaction	n/a	7	2.8×
Deliver and support information technology services	n/a	6	2.4×
Manage compliance	n/a	6	2.4×
Develop business strategy	n/a	6	2.4×
Develop products and services	n/a	5	2.0×
Deliver service to customer	n/a	5	2.0×
Produce Manufacture Deliver product	n/a	5	2.0×
Develop and manage sales plans	n/a	5	2.0×
Plan and manage customer service contacts	n/a	5	2.0×
Develop and maintain information technology solutions	n/a	4	1.6×
Perform planning and management accounting	n/a	4	1.6×
Manage service delivery resources	n/a	4	1.6×
Manage the business of information technology	n/a	4	1.6×
Service products after sales	n/a	4	1.6×
Plan for and align supply chain resources	n/a	4	1.6×
Develop and manage marketing plans	n/a	4	1.6×
Design and construct productive assets	n/a	4	1.6×
Develop marketing strategy	n/a	3	1.2×
Manage logistics and warehousing	n/a	3	1.2×
Manage portfolio program and project	n/a	3	1.2×
Manage enterprise risk	n/a	3	1.2×
Develop and counsel employees	n/a	3	1.2×
Develop customer care customer service strategy	n/a	3	1.2×
Manage fixed asset project accounting	n/a	3	1.2×
Establish service delivery governance and strategies	n/a	3	1.2×
Manage internal controls	n/a	2	0.8×
Deploy information technology solutions	n/a	2	0.8×
Manage enterprise quality	n/a	2	0.8×
Maintain productive assets	n/a	2	0.8×
Plan and acquire assets	n/a	2	0.8×
Generate and define new product service ideas	n/a	2	0.8×
Process payroll	n/a	2	0.8×
Manage business processes	n/a	2	0.8×
Govern and manage product service development program	n/a	2	0.8×
Develop and manage IT customer relationships	n/a	2	0.8×
Execute and measure strategic initiatives	n/a	2	0.8×
Manage change	n/a	2	0.8×
Manage legal and ethical issues	n/a	1	0.4×
Develop sales strategy	n/a	1	0.4×
Develop and manage human resources planning policies and strategies	n/a	1	0.4×
Procure materials and services	n/a	1	0.4×
Understand markets customers and capabilities	n/a	1	0.4×
Reward and retain employees	n/a	1	0.4×
Perform general accounting and reporting	n/a	1	0.4×
Manage taxes	n/a	1	0.4×
Recruit source and select employees	n/a	1	0.4×
Define the business concept and long term vision	n/a	1	0.4×
Process accounts payable and expense reimbursements	n/a	1	0.4×
Measure and benchmark	n/a	1	0.4×
Develop and manage enterprise wide knowledge management KM capability	n/a	0	0.0×
Manage environmental health and safety EHS	n/a	0	0.0×
Redeploy and retire employees	n/a	0	0.0×
Perform revenue accounting	n/a	0	0.0×
Manage treasury operations	n/a	0	0.0×
Manage government and industry relationships	n/a	0	0.0×
Manage enterprise information	n/a	0	0.0×

Isolated capabilities (degree 0 of any kind, 7 of 56)

Develop and manage enterprise wide knowledge management KM capability (Develop and Manage Business Capabilities)
Manage enterprise information (Manage Information Technology)
Manage environmental health and safety EHS (Develop and Manage Business Capabilities)
Manage government and industry relationships (Manage Enterprise Risk Compliance Remediation and Resiliency)
Manage treasury operations (Manage Financial Resources)
Perform revenue accounting (Manage Financial Resources)
Redeploy and retire employees (Develop and Manage Human Capital)