Cross-Industry Process Model — Search

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System Overview

Elements Map

Capabilities Overview

Processes Overview

Acquire Construct and Manage Assets - Capabilities

Deliver Physical Products - Capabilities

Deliver Services - Capabilities

Develop and Manage Business Capabilities - Capabilities

Develop and Manage Human Capital - Capabilities

Develop and Manage Products and Services - Capabilities

Develop Vision and Strategy - Capabilities

Manage Customer Service - Capabilities

Manage Enterprise Risk Compliance Remediation and Resiliency - Capabilities

Manage Financial Resources - Capabilities

Manage Information Technology - Capabilities

Market and Sell Products and Services - Capabilities

Acquire Construct and Manage Assets - Processes

Deliver Physical Products - Processes

Deliver Services - Processes

Develop and Manage Business Capabilities - Processes

Develop and Manage Human Capital - Processes

Develop and Manage Products and Services - Processes

Develop Vision and Strategy - Processes

Manage Customer Service - Processes

Manage Enterprise Risk Compliance Remediation and Resiliency - Processes

Manage Financial Resources - Processes

Manage Information Technology - Processes

Market and Sell Products and Services - Processes

Define the business concept and long term vision - Context

Deliver and support information technology services - Context

Deliver service to customer - Context

Deploy information technology solutions - Context

Design and construct productive assets - Context

Develop and counsel employees - Context

Develop and maintain information technology solutions - Context

Develop and manage enterprise wide knowledge management KM capability - Context

Develop and manage human resources planning policies and strategies - Context

Develop and manage IT customer relationships - Context

Develop and manage marketing plans - Context

Develop and manage sales plans - Context

Develop business strategy - Context

Develop customer care customer service strategy - Context

Develop marketing strategy - Context

Develop products and services - Context

Develop sales strategy - Context

Establish service delivery governance and strategies - Context

Evaluate customer service operations and customer satisfaction - Context

Execute and measure strategic initiatives - Context

Generate and define new product service ideas - Context

Govern and manage product service development program - Context

Maintain productive assets - Context

Manage business processes - Context

Manage change - Context

Manage compliance - Context

Manage enterprise information - Context

Manage enterprise quality - Context

Manage enterprise risk - Context

Manage environmental health and safety EHS - Context

Manage fixed asset project accounting - Context

Manage government and industry relationships - Context

Manage internal controls - Context

Manage legal and ethical issues - Context

Manage logistics and warehousing - Context

Manage portfolio program and project - Context

Manage service delivery resources - Context

Manage taxes - Context

Manage the business of information technology - Context

Manage treasury operations - Context

Measure and benchmark - Context

Perform general accounting and reporting - Context

Perform planning and management accounting - Context

Perform revenue accounting - Context

Plan and acquire assets - Context

Plan and manage customer service contacts - Context

Plan for and align supply chain resources - Context

Process accounts payable and expense reimbursements - Context

Process payroll - Context

Procure materials and services - Context

Produce Manufacture Deliver product - Context

Recruit source and select employees - Context

Redeploy and retire employees - Context

Reward and retain employees - Context

Service products after sales - Context

Understand markets customers and capabilities - Context

Define the business concept and long term vision - Processes

Deliver and support information technology services - Processes

Deliver service to customer - Processes

Deploy information technology solutions - Processes

Design and construct productive assets - Processes

Develop and counsel employees - Processes

Develop and maintain information technology solutions - Processes

Develop and manage enterprise wide knowledge management KM capability - Processes

Develop and manage human resources planning policies and strategies - Processes

Develop and manage IT customer relationships - Processes

Develop and manage marketing plans - Processes

Develop and manage sales plans - Processes

Develop business strategy - Processes

Develop customer care customer service strategy - Processes

Develop marketing strategy - Processes

Develop products and services - Processes

Develop sales strategy - Processes

Establish service delivery governance and strategies - Processes

Evaluate customer service operations and customer satisfaction - Processes

Execute and measure strategic initiatives - Processes

Generate and define new product service ideas - Processes

Govern and manage product service development program - Processes

Maintain productive assets - Processes

Manage business processes - Processes

Manage change - Processes

Manage compliance - Processes

Manage enterprise information - Processes

Manage enterprise quality - Processes

Manage enterprise risk - Processes

Manage environmental health and safety EHS - Processes

Manage fixed asset project accounting - Processes

Manage government and industry relationships - Processes

Manage internal controls - Processes

Manage legal and ethical issues - Processes

Manage logistics and warehousing - Processes

Manage portfolio program and project - Processes

Manage service delivery resources - Processes

Manage taxes - Processes

Manage the business of information technology - Processes

Manage treasury operations - Processes

Measure and benchmark - Processes

Perform general accounting and reporting - Processes

Perform planning and management accounting - Processes

Perform revenue accounting - Processes

Plan and acquire assets - Processes

Plan and manage customer service contacts - Processes

Plan for and align supply chain resources - Processes

Process accounts payable and expense reimbursements - Processes

Process payroll - Processes

Procure materials and services - Processes

Produce Manufacture Deliver product - Processes

Recruit source and select employees - Processes

Redeploy and retire employees - Processes

Reward and retain employees - Processes

Service products after sales - Processes

Understand markets customers and capabilities - Processes

Analyze and manage channel performance - Context

Analyze and respond to customer insight - Context

Assess KM capabilities - Context

Assess the external environment - Context

Assess the internal environment - Context

Benchmark performance - Context

Complete service delivery - Context

Conduct organization restructuring opportunities - Context

Create and manage organizational performance strategy - Context

Create IT services and solutions - Context

Create master production schedule - Context

Create materials plan - Context

Create organizational design - Context

Create resource plan - Context

Define and evaluate strategic options to achieve the objectives - Context

Define and manage channel strategy - Context

Define and manage process frameworks - Context

Define offering and customer value proposition - Context

Define pricing strategy - Context

Define processes - Context

Define product service development requirements - Context

Define the enterprise architecture - Context

Define the enterprise information architecture - Context

Define warranty offering - Context

Design and manage customer loyalty program - Context

Design and plan asset construction - Context

Design and prototype products and services - Context

Design the change - Context

Determine environmental health and safety impacts - Context

Develop and execute functional EHS program - Context

Develop and implement workforce strategy and policies - Context

Develop and maintain IT services and solutions architecture - Context

Develop and manage IT service levels - Context

Develop and manage packaging strategy - Context

Develop and manage pricing - Context

Develop and manage promotional activities - Context

Develop and manage reward recognition and motivation programs - Context

Develop and manage sales proposals bids and quotes - Context

Develop and set organizational goals - Context

Develop and train employees - Context

Develop customer experience strategy - Context

Develop human resources strategy - Context

Develop information and content management strategies - Context

Develop IT services and solution delivery strategy - Context

Develop IT services and solutions strategy - Context

Develop IT support strategy - Context

Develop KM strategy - Context

Develop marketing communication strategy - Context

Develop overall mission statement - Context

Develop production and materials strategies - Context

Develop property strategy and long term vision - Context

Develop quality standards and procedures - Context

Develop sales forecast - Context

Develop sales partner alliance relationships - Context

Develop service delivery strategies - Context

Develop sourcing strategies - Context

Develop strategic initiatives - Context

Develop tax strategy and plan - Context

Develop the enterprise IT strategy - Context

Develop the IT deployment strategy - Context

Develop the IT development strategy - Context

Enable service delivery resources - Context

Ensure compliance - Context

Establish and maintain process management governance - Context

Establish compliance framework and policies - Context

Establish distribution planning constraints - Context

Establish high level measures - Context

Establish internal controls policies and procedures - Context

Establish marketing budgets - Context

Establish overall sales budgets - Context

Establish quality requirements - Context

Establish service delivery governance - Context

Establish strategic vision - Context

Establish the enterprise risk framework and policies - Context

Evaluate and communicate IT business value and performance - Context

Evaluate and manage financial performance - Context

Evaluate and manage warranty performance - Context

Evaluate and prioritize market opportunities - Context

Evaluate performance to requirements - Context

Evaluate process performance - Context

Evaluate strategic initiatives - Context

Execute service delivery - Context

Formulate business unit strategies - Context

Generate new product/service concepts - Context

Implement and maintain the enterprise quality management system EQMS - Context

Implement change - Context

Improve processes - Context

Initiate service delivery - Context

Invoice customer - Context

Maintain IT services and solutions - Context

Maintain production records and manage lot traceability - Context

Manage and administer benefits - Context

Manage and process adjustments deductions - Context

Manage and process collections - Context

Manage applicant information - Context

Manage asset construction - Context

Manage asset maintenance - Context

Manage business unit and function risk - Context

Manage capital program for productive assets - Context

Manage cash - Context

Manage customer complaints - Context

Manage customer service problems requests and inquiries - Context

Manage customers and accounts - Context

Manage debt and investment - Context

Manage demand for products and services - Context

Manage employee assistance and retention - Context

Manage employee development - Context

Manage employee orientation and deployment - Context

Manage employee performance - Context

Manage employee requisitions - Context

Manage facilities operations - Context

Manage government relations - Context

Manage in house bank accounts - Context

Manage information resources - Context

Manage IT customer satisfaction - Context

Manage IT infrastructure operations - Context

Manage IT infrastructure resources - Context

Manage leads opportunities - Context

Manage new hire re hire - Context

Manage non conformance - Context

Manage outside counsel - Context

Manage patents, copyrights, and regulatory requirements - Context

Manage pay - Context

Manage policies and procedures - Context

Manage portfolio - Context

Manage process performance - Context

Manage product and service life cycle - Context

Manage product and service master data - Context

Manage product and service portfolio - Context

Manage product marketing content - Context

Manage programs - Context

Manage projects - Context

Manage regulatory compliance - Context

Manage relations with quasi government bodies - Context

Manage relations with trade or industry groups - Context

Manage sales orders - Context

Manage sales partners and alliances - Context

Manage service delivery resource demand - Context

Manage supplier recovery - Context

Manage suppliers - Context

Manage the IT portfolio - Context

Manage treasury policies and procedures - Context

Manage workforce scheduling - Context

Market IT services and solutions - Context

Measure customer satisfaction with customer complaint handling and resolution - Context

Measure customer satisfaction with customer problems requests and inquiries handling - Context

Measure customer satisfaction with products and services - Context

Monitor and execute risk and hedging transactions - Context

Monitor and manage functional EHS management program - Context

Monitor and update strategy plans and policies - Context

Operate controls and monitor compliance with internal controls policies and procedures - Context

Operate outbound transportation - Context

Operate warehousing - Context

Order materials and services - Context

Oversee and coordinate enterprise risk management activities - Context

Perform asset maintenance - Context

Perform capital planning and project approval - Context

Perform capital project accounting - Context

Perform cost accounting and control - Context

Perform cost management - Context

Perform customer and market intelligence analysis - Context

Perform demand side management DSM for IT services - Context

Perform discovery research - Context

Perform enterprise data and content management - Context

Perform financial reporting - Context

Perform fixed asset accounting - Context

Perform general accounting - Context

Perform IT research and innovation - Context

Perform IT services and solutions life cycle planning - Context

Perform planning budgeting forecasting - Context

Perform quality testing - Context

Plan and implement changes - Context

Plan and manage customer service work force - Context

Plan and manage inbound material flow - Context

Plan and manage releases - Context

Plan asset maintenance - Context

Plan distribution requirements - Context

Plan facility - Context

Plan for change - Context

Prepare for production service delivery - Context

Process accounts payable AP - Context

Process accounts receivable AR - Context

Process customer credit - Context

Process expense reimbursements - Context

Process payroll taxes - Context

Process returns - Context

Process taxes - Context

Process warranty claims - Context

Produce product - Context

Protect intellectual property - Context

Provide logistics governance - Context

Provide workspace and facilities - Context

Recruit Source candidates - Context

Relocate employees and manage assignments - Context

Report on internal controls compliance - Context

Report time - Context

Review distribution planning policies - Context

Salvage or repair returned products - Context

Schedule and perform construction work - Context

Schedule production - Context

Screen and select candidates - Context

Select strategic initiatives - Context

Select suppliers and develop maintain contracts - Context

Service products - Context

Support IT services and solutions - Context

Survey market and determine customer needs and wants - Context

Sustain improvement - Context

Test market for new or revised products and services - Context

Track customer management measures - Context

Train and educate functional employees - Context

Analyze and manage channel performance - Flow

Analyze and respond to customer insight - Flow

Assess KM capabilities - Flow

Assess the external environment - Flow

Assess the internal environment - Flow

Benchmark performance - Flow

Complete service delivery - Flow

Conduct organization restructuring opportunities - Flow

Create and manage organizational performance strategy - Flow

Create IT services and solutions - Flow

Create master production schedule - Flow

Create materials plan - Flow

Create organizational design - Flow

Create resource plan - Flow

Define and evaluate strategic options to achieve the objectives - Flow

Define and manage channel strategy - Flow

Define and manage process frameworks - Flow

Define offering and customer value proposition - Flow

Define pricing strategy - Flow

Define processes - Flow

Define product service development requirements - Flow

Define the enterprise architecture - Flow

Define the enterprise information architecture - Flow

Define warranty offering - Flow

Design and manage customer loyalty program - Flow

Design and plan asset construction - Flow

Design and prototype products and services - Flow

Design the change - Flow

Determine environmental health and safety impacts - Flow

Develop and execute functional EHS program - Flow

Develop and implement workforce strategy and policies - Flow

Develop and maintain IT services and solutions architecture - Flow

Develop and manage IT service levels - Flow

Develop and manage packaging strategy - Flow

Develop and manage pricing - Flow

Develop and manage promotional activities - Flow

Develop and manage reward recognition and motivation programs - Flow

Develop and manage sales proposals bids and quotes - Flow

Develop and set organizational goals - Flow

Develop and train employees - Flow

Develop customer experience strategy - Flow

Develop human resources strategy - Flow

Develop information and content management strategies - Flow

Develop IT services and solution delivery strategy - Flow

Develop IT services and solutions strategy - Flow

Develop IT support strategy - Flow

Develop KM strategy - Flow

Develop marketing communication strategy - Flow

Develop overall mission statement - Flow

Develop production and materials strategies - Flow

Develop property strategy and long term vision - Flow

Develop quality standards and procedures - Flow

Develop sales forecast - Flow

Develop sales partner alliance relationships - Flow

Develop service delivery strategies - Flow

Develop sourcing strategies - Flow

Develop strategic initiatives - Flow

Develop tax strategy and plan - Flow

Develop the enterprise IT strategy - Flow

Develop the IT deployment strategy - Flow

Develop the IT development strategy - Flow

Enable service delivery resources - Flow

Ensure compliance - Flow

Establish and maintain process management governance - Flow

Establish compliance framework and policies - Flow

Establish distribution planning constraints - Flow

Establish high level measures - Flow

Establish internal controls policies and procedures - Flow

Establish marketing budgets - Flow

Establish overall sales budgets - Flow

Establish quality requirements - Flow

Establish service delivery governance - Flow

Establish strategic vision - Flow

Establish the enterprise risk framework and policies - Flow

Evaluate and communicate IT business value and performance - Flow

Evaluate and manage financial performance - Flow

Evaluate and manage warranty performance - Flow

Evaluate and prioritize market opportunities - Flow

Evaluate performance to requirements - Flow

Evaluate process performance - Flow

Evaluate strategic initiatives - Flow

Execute service delivery - Flow

Formulate business unit strategies - Flow

Generate new product/service concepts - Flow

Implement and maintain the enterprise quality management system EQMS - Flow

Implement change - Flow

Improve processes - Flow

Initiate service delivery - Flow

Invoice customer - Flow

Maintain IT services and solutions - Flow

Maintain production records and manage lot traceability - Flow

Manage and administer benefits - Flow

Manage and process adjustments deductions - Flow

Manage and process collections - Flow

Manage applicant information - Flow

Manage asset construction - Flow

Manage asset maintenance - Flow

Manage business unit and function risk - Flow

Manage capital program for productive assets - Flow

Manage cash - Flow

Manage customer complaints - Flow

Manage customer service problems requests and inquiries - Flow

Manage customers and accounts - Flow

Manage debt and investment - Flow

Manage demand for products and services - Flow

Manage employee assistance and retention - Flow

Manage employee development - Flow

Manage employee orientation and deployment - Flow

Manage employee performance - Flow

Manage employee requisitions - Flow

Manage facilities operations - Flow

Manage government relations - Flow

Manage in house bank accounts - Flow

Manage information resources - Flow

Manage IT customer satisfaction - Flow

Manage IT infrastructure operations - Flow

Manage IT infrastructure resources - Flow

Manage leads opportunities - Flow

Manage new hire re hire - Flow

Manage non conformance - Flow

Manage outside counsel - Flow

Manage patents, copyrights, and regulatory requirements - Flow

Manage pay - Flow

Manage policies and procedures - Flow

Manage portfolio - Flow

Manage process performance - Flow

Manage product and service life cycle - Flow

Manage product and service master data - Flow

Manage product and service portfolio - Flow

Manage product marketing content - Flow

Manage programs - Flow

Manage projects - Flow

Manage regulatory compliance - Flow

Manage relations with quasi government bodies - Flow

Manage relations with trade or industry groups - Flow

Manage sales orders - Flow

Manage sales partners and alliances - Flow

Manage service delivery resource demand - Flow

Manage supplier recovery - Flow

Manage suppliers - Flow

Manage the IT portfolio - Flow

Manage treasury policies and procedures - Flow

Manage workforce scheduling - Flow

Market IT services and solutions - Flow

Measure customer satisfaction with customer complaint handling and resolution - Flow

Measure customer satisfaction with customer problems requests and inquiries handling - Flow

Measure customer satisfaction with products and services - Flow

Monitor and execute risk and hedging transactions - Flow

Monitor and manage functional EHS management program - Flow

Monitor and update strategy plans and policies - Flow

Operate controls and monitor compliance with internal controls policies and procedures - Flow

Operate outbound transportation - Flow

Operate warehousing - Flow

Order materials and services - Flow

Oversee and coordinate enterprise risk management activities - Flow

Perform asset maintenance - Flow

Perform capital planning and project approval - Flow

Perform capital project accounting - Flow

Perform cost accounting and control - Flow

Perform cost management - Flow

Perform customer and market intelligence analysis - Flow

Perform demand side management DSM for IT services - Flow

Perform discovery research - Flow

Perform enterprise data and content management - Flow

Perform financial reporting - Flow

Perform fixed asset accounting - Flow

Perform general accounting - Flow

Perform IT research and innovation - Flow

Perform IT services and solutions life cycle planning - Flow

Perform planning budgeting forecasting - Flow

Perform quality testing - Flow

Plan and implement changes - Flow

Plan and manage customer service work force - Flow

Plan and manage inbound material flow - Flow

Plan and manage releases - Flow

Plan asset maintenance - Flow

Plan distribution requirements - Flow

Plan facility - Flow

Plan for change - Flow

Prepare for production service delivery - Flow

Process accounts payable AP - Flow

Process accounts receivable AR - Flow

Process customer credit - Flow

Process expense reimbursements - Flow

Process payroll taxes - Flow

Process returns - Flow

Process taxes - Flow

Process warranty claims - Flow

Produce product - Flow

Protect intellectual property - Flow

Provide logistics governance - Flow

Provide workspace and facilities - Flow

Recruit Source candidates - Flow

Report on internal controls compliance - Flow

Report time - Flow

Review distribution planning policies - Flow

Salvage or repair returned products - Flow

Schedule and perform construction work - Flow

Schedule production - Flow

Screen and select candidates - Flow

Select strategic initiatives - Flow

Select suppliers and develop maintain contracts - Flow

Service products - Flow

Support IT services and solutions - Flow

Survey market and determine customer needs and wants - Flow

Sustain improvement - Flow

Test market for new or revised products and services - Flow

Track customer management measures - Flow