| Plan and manage customer service contacts - Processes |
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| Elements Map |
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| Manage customers and accounts - Context |
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| Market and Sell Products and Services - Processes |
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| Processes Overview |
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| Develop and manage sales proposals bids and quotes - Context |
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| Manage Customer Service - Processes |
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| Develop and manage sales plans - Processes |
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| Manage sales orders - Context |
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| Manage customer service problems requests and inquiries - Context |
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