| Develop customer care customer service strategy - Context |
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| Evaluate customer service operations and customer satisfaction - Processes |
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| Define warranty offering - Context |
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| Evaluate and manage warranty performance - Context |
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| Elements Map |
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| Develop and manage sales plans - Processes |
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| Capabilities Overview |
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| Market and Sell Products and Services - Processes |
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| Develop and manage sales plans - Context |
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| Manage Customer Service - Processes |
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| Develop customer care customer service strategy - Processes |
|
| Market and Sell Products and Services - Capabilities |
|
| Manage Customer Service - Capabilities |
|
| Evaluate customer service operations and customer satisfaction - Context |
|
| Processes Overview |
|
| Develop and manage sales proposals bids and quotes - Context |
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