| Produce Manufacture Deliver product - Processes |
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| Manage process performance - Context |
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| Process warranty claims - Context |
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| Execute service delivery - Context |
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| Measure customer satisfaction with customer complaint handling and resolution - Context |
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| Service products - Context |
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| Deliver service to customer - Context |
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| Deliver Services - Processes |
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| Service products after sales - Processes |
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| Develop and Manage Business Capabilities - Capabilities |
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| Develop and Manage Business Capabilities - Processes |
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| Develop customer care customer service strategy - Context |
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| Process returns - Context |
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| Manage Customer Service - Processes |
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| Define warranty offering - Context |
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| Develop and manage sales proposals bids and quotes - Context |
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| Elements Map |
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| Deliver Physical Products - Processes |
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| Manage supplier recovery - Context |
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| Manage customer complaints - Context |
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| Manage business processes - Context |
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| Manage sales orders - Context |
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| Deliver Physical Products - Capabilities |
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| Service products after sales - Context |
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| Deliver Services - Capabilities |
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| Manage Customer Service - Capabilities |
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| Manage customer service problems requests and inquiries - Context |
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| Plan and manage customer service contacts - Processes |
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| Manage logistics and warehousing - Processes |
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| Salvage or repair returned products - Context |
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| Evaluate customer service operations and customer satisfaction - Processes |
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| Measure customer satisfaction with products and services - Context |
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| Capabilities Overview |
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| Develop and manage sales plans - Context |
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| Develop customer care customer service strategy - Processes |
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| Market and Sell Products and Services - Processes |
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| Operate outbound transportation - Context |
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| Plan and manage customer service contacts - Context |
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| Measure customer satisfaction with customer problems requests and inquiries handling - Context |
|
| Manage logistics and warehousing - Context |
|
| Deliver service to customer - Processes |
|
| Evaluate and manage warranty performance - Context |
|
| Manage business processes - Processes |
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| Processes Overview |
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| Produce Manufacture Deliver product - Context |
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| Market and Sell Products and Services - Capabilities |
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| Plan and manage customer service work force - Context |
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| System Overview |
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| Develop and manage sales plans - Processes |
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| Produce product - Context |
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| Complete service delivery - Context |
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| Evaluate customer service operations and customer satisfaction - Context |
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