| Plan and manage customer service contacts - Context |
|
| Service products - Context |
|
| Deliver Services - Capabilities |
|
| Measure customer satisfaction with products and services - Context |
|
| Define warranty offering - Context |
|
| Plan and manage customer service work force - Context |
|
| Service products after sales - Processes |
|
| Develop and Manage Business Capabilities - Capabilities |
|
| Develop and Manage Business Capabilities - Processes |
|
| Measure customer satisfaction with customer problems requests and inquiries handling - Context |
|
| Evaluate and manage warranty performance - Context |
|
| Complete service delivery - Context |
|
| Manage business processes - Context |
|
| Manage business processes - Processes |
|
| Service products after sales - Context |
|
| Manage Customer Service - Capabilities |
|
| Develop customer care customer service strategy - Context |
|
| Deliver Services - Processes |
|
| Develop customer care customer service strategy - Processes |
|
| Manage customer complaints - Context |
|
| Manage customer service problems requests and inquiries - Context |
|
| Deliver service to customer - Context |
|
| Evaluate customer service operations and customer satisfaction - Processes |
|
| Manage process performance - Context |
|
| Manage Customer Service - Processes |
|
| Deliver service to customer - Processes |
|
| Elements Map |
|
| Plan and manage customer service contacts - Processes |
|
| Capabilities Overview |
|
| Evaluate customer service operations and customer satisfaction - Context |
|
| Processes Overview |
|
| Measure customer satisfaction with customer complaint handling and resolution - Context |
|
| Manage supplier recovery - Context |
|