Manage business processes ()
tier
Source ID
accountability_level
Manage business processes - Context
Manage process performance - Context
Develop and maintain information technology solutions - Processes
Capabilities Overview
Manage Customer Service - Capabilities
Manage Customer Service - Processes
Create IT services and solutions - Context
Develop and maintain information technology solutions - Context
Develop and Manage Business Capabilities - Processes
Manage business processes - Processes
Define processes - Context
Manage Information Technology - Capabilities
Elements Map
Define and manage process frameworks - Context
Evaluate customer service operations and customer satisfaction - Context
Establish and maintain process management governance - Context
Improve processes - Context
Processes Overview
Measure customer satisfaction with customer problems requests and inquiries handling - Context
Evaluate customer service operations and customer satisfaction - Processes
Manage Information Technology - Processes
Develop and Manage Business Capabilities - Capabilities
Customer Handling Performance Report Manage business processes Evaluate customer service operations and customer satisfaction
IT Solution Request Manage business processes Develop and maintain information technology solutions
Develop and Manage Business Capabilities Manage business processes
Improve processes Manage business processes
Define and manage process frameworks Manage business processes
Establish and maintain process management governance Manage business processes
Manage process performance Manage business processes
Define processes Manage business processes