| Manage Customer Service - Capabilities |
|
| Processes Overview |
|
| Measure customer satisfaction with products and services - Context |
|
| Evaluate customer service operations and customer satisfaction - Processes |
|
| Service products after sales - Processes |
|
| Manage supplier recovery - Context |
|
| Produce Manufacture Deliver product - Context |
|
| Evaluate customer service operations and customer satisfaction - Context |
|
| Salvage or repair returned products - Context |
|
| Deliver Physical Products - Capabilities |
|
| Manage Customer Service - Processes |
|
| Elements Map |
|
| Evaluate and manage warranty performance - Context |
|
| Process returns - Context |
|
| Deliver Physical Products - Processes |
|
| Produce Manufacture Deliver product - Processes |
|
| Capabilities Overview |
|
| Operate outbound transportation - Context |
|
| Service products after sales - Context |
|
| Plan and manage customer service contacts - Processes |
|
| Manage logistics and warehousing - Processes |
|
| Manage logistics and warehousing - Context |
|
| Plan and manage customer service contacts - Context |
|
| Service products - Context |
|
| Process warranty claims - Context |
|
| Produce product - Context |
|