Plan and manage customer service contacts

Plan and manage customer service contacts ()



Deliver Services - Processes
Execute service delivery - Context
Deliver service to customer - Processes
Evaluate customer service operations and customer satisfaction - Processes
Service products after sales - Processes
Elements Map
Market and Sell Products and Services - Capabilities
Capabilities Overview
Develop and manage sales plans - Processes
Develop and manage sales plans - Context
Plan and manage customer service contacts - Context
Plan and manage customer service contacts - Processes
Plan and manage customer service work force - Context
Manage Customer Service - Capabilities
Measure customer satisfaction with customer complaint handling and resolution - Context
Salvage or repair returned products - Context
Deliver service to customer - Context
Manage customer service problems requests and inquiries - Context
Process returns - Context
Manage sales orders - Context
Deliver Services - Capabilities
Evaluate customer service operations and customer satisfaction - Context
Manage customer complaints - Context
Service products after sales - Context
Manage Customer Service - Processes
Market and Sell Products and Services - Processes
Processes Overview
Measure customer satisfaction with customer problems requests and inquiries handling - Context



Returned Product	Plan and manage customer service contacts	Service products after sales
Complaint Resolution Record	Plan and manage customer service contacts	Evaluate customer service operations and customer satisfaction
Service Request	Plan and manage customer service contacts	Deliver service to customer
	Manage Customer Service	Plan and manage customer service contacts
Sales Order	Develop and manage sales plans	Plan and manage customer service contacts
Complaint Resolution Satisfaction Report	Evaluate customer service operations and customer satisfaction	Plan and manage customer service contacts
	Manage customer complaints	Plan and manage customer service contacts
	Plan and manage customer service work force	Plan and manage customer service contacts
	Manage customer service problems requests and inquiries	Plan and manage customer service contacts
	Process returns	Plan and manage customer service contacts