| Manage the business of information technology - Processes |
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| Deliver service to customer - Context |
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| Deliver Services - Capabilities |
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| Manage service delivery resources - Context |
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| Develop and counsel employees - Context |
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| Support IT services and solutions - Context |
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| Deploy information technology solutions - Context |
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| Enable service delivery resources - Context |
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| Develop and manage IT customer relationships - Context |
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| Develop IT support strategy - Context |
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| Manage employee orientation and deployment - Context |
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| Develop and counsel employees - Processes |
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| Develop IT services and solution delivery strategy - Context |
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| Deliver service to customer - Processes |
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| Plan and implement changes - Context |
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| Manage IT infrastructure operations - Context |
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| Capabilities Overview |
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| Deliver and support information technology services - Context |
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| Manage IT infrastructure resources - Context |
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| Develop the enterprise IT strategy - Context |
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| Elements Map |
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| Initiate service delivery - Context |
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| Deploy information technology solutions - Processes |
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| Manage service delivery resources - Processes |
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| Develop and manage IT service levels - Context |
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| Manage Information Technology - Capabilities |
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| Manage the business of information technology - Context |
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| Execute service delivery - Context |
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| Deliver and support information technology services - Processes |
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| Processes Overview |
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| Develop and Manage Human Capital - Capabilities |
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| Develop and manage IT customer relationships - Processes |
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| Develop and Manage Human Capital - Processes |
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| Deliver Services - Processes |
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| Manage Information Technology - Processes |
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