| Develop and manage IT customer relationships - Processes |
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| Processes Overview |
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| Deliver service to customer - Processes |
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| Develop and maintain information technology solutions - Processes |
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| System Overview |
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| Support IT services and solutions - Context |
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| Manage the IT portfolio - Context |
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| Develop and Manage Human Capital - Capabilities |
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| Develop and counsel employees - Context |
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| Deploy information technology solutions - Context |
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| Perform planning and management accounting - Processes |
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| Manage Financial Resources - Capabilities |
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| Plan and implement changes - Context |
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| Develop and maintain IT services and solutions architecture - Context |
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| Capabilities Overview |
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| Manage Financial Resources - Processes |
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| Define the enterprise information architecture - Context |
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| Acquire Construct and Manage Assets - Processes |
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| Manage Information Technology - Capabilities |
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| Manage Information Technology - Processes |
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| Evaluate and communicate IT business value and performance - Context |
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| Manage the business of information technology - Context |
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| Develop and counsel employees - Processes |
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| Acquire Construct and Manage Assets - Capabilities |
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| Develop and Manage Human Capital - Processes |
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| Manage IT infrastructure resources - Context |
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| Manage service delivery resources - Processes |
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| Maintain IT services and solutions - Context |
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| Perform IT services and solutions life cycle planning - Context |
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| Manage enterprise information - Processes |
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| Deliver Services - Processes |
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| Deploy information technology solutions - Processes |
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| Design and construct productive assets - Processes |
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| Execute service delivery - Context |
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| Create IT services and solutions - Context |
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| Deliver Services - Capabilities |
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| Elements Map |
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| Manage IT customer satisfaction - Context |
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| Develop IT services and solution delivery strategy - Context |
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| Manage IT infrastructure operations - Context |
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| Manage information resources - Context |
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| Manage business processes - Context |
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| Perform planning and management accounting - Context |
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| Perform IT research and innovation - Context |
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| Manage service delivery resources - Context |
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| Develop and Manage Business Capabilities - Capabilities |
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| Manage the business of information technology - Processes |
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| Deliver and support information technology services - Context |
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| Develop and manage IT customer relationships - Context |
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| Manage employee orientation and deployment - Context |
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| Initiate service delivery - Context |
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| Design and plan asset construction - Context |
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| Market IT services and solutions - Context |
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| Perform demand side management DSM for IT services - Context |
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| Improve processes - Context |
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| Deliver and support information technology services - Processes |
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| Develop the IT development strategy - Context |
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| Manage business processes - Processes |
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| Develop the enterprise IT strategy - Context |
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| Develop IT support strategy - Context |
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| Develop and maintain information technology solutions - Context |
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| Develop information and content management strategies - Context |
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| Enable service delivery resources - Context |
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| Perform enterprise data and content management - Context |
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| Manage enterprise information - Context |
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| Develop IT services and solutions strategy - Context |
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| Deliver service to customer - Context |
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| Develop and Manage Business Capabilities - Processes |
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| Perform planning budgeting forecasting - Context |
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| Plan and manage releases - Context |
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| Develop and manage IT service levels - Context |
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| Define the enterprise architecture - Context |
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| Develop the IT deployment strategy - Context |
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| Design and construct productive assets - Context |
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