| Deliver service to customer - Context |
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| Create resource plan - Context |
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| Manage Information Technology - Processes |
|
| Deliver and support information technology services - Context |
|
| Deliver service to customer - Processes |
|
| Evaluate customer service operations and customer satisfaction - Context |
|
| Plan and manage customer service contacts - Context |
|
| Processes Overview |
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| Manage Enterprise Risk Compliance Remediation and Resiliency - Capabilities |
|
| Enable service delivery resources - Context |
|
| Evaluate customer service operations and customer satisfaction - Processes |
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| System Overview |
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| Capabilities Overview |
|
| Deliver Services - Processes |
|
| Support IT services and solutions - Context |
|
| Develop service delivery strategies - Context |
|
| Manage Enterprise Risk Compliance Remediation and Resiliency - Processes |
|
| Elements Map |
|
| Develop IT services and solution delivery strategy - Context |
|
| Plan and manage customer service contacts - Processes |
|
| Complete service delivery - Context |
|
| Manage compliance - Processes |
|
| Manage service delivery resource demand - Context |
|
| Establish service delivery governance and strategies - Processes |
|
| Manage Information Technology - Capabilities |
|
| Initiate service delivery - Context |
|
| Manage service delivery resources - Processes |
|
| Deliver and support information technology services - Processes |
|
| Deliver Services - Capabilities |
|
| Manage regulatory compliance - Context |
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| Establish service delivery governance - Context |
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| Manage service delivery resources - Context |
|
| Manage Customer Service - Capabilities |
|
| Measure customer satisfaction with customer problems requests and inquiries handling - Context |
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| Manage customer complaints - Context |
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| Manage compliance - Context |
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| Manage Customer Service - Processes |
|
| Establish compliance framework and policies - Context |
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| Establish service delivery governance and strategies - Context |
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| Execute service delivery - Context |
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| Manage customer service problems requests and inquiries - Context |
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