Cross-Industry Process Model

Control Compliance Findings (Operate controls and monitor compliance with internal controls policies and procedures - Report on internal controls compliance)

IT Demand Forecast (Perform demand side management DSM for IT services - Manage IT customer satisfaction)

Development Plans (Manage employee development - Develop and train employees)

Resource Demand Forecast (Manage service delivery resource demand - Create resource plan)

Process Governance Policy (Establish and maintain process management governance - Define and manage process frameworks)

Product Concept (Generate new product/service concepts - Define product service development requirements)

Construction Completion Report (Manage asset construction - Manage capital program for productive assets)

Release Performance Report (Plan and manage releases - Develop the IT deployment strategy)

Workspace Handover Pack (Provide workspace and facilities - Manage facilities operations)

Compliance Governance Requirements (Establish compliance framework and policies - Establish service delivery governance)

Supplier Recovery Report (Manage supplier recovery - Evaluate and manage warranty performance)

Production Batch (Produce product - Perform quality testing)

Alliance Relationship Plan (Develop sales partner alliance relationships - Manage sales partners and alliances)

Solution Architecture (Develop and maintain IT services and solutions architecture - Create IT services and solutions)

Purchase Order (Order materials and services - Manage suppliers)

Capital Program Plan (Manage capital program for productive assets - Design and plan asset construction)

Portfolio Position Report (Manage debt and investment - Monitor and execute risk and hedging transactions)

Loyalty Program Report (Design and manage customer loyalty program - Track customer management measures)

IT Performance Evaluation (Evaluate and communicate IT business value and performance - Manage the IT portfolio)

External Environment Assessment (Assess the external environment - Survey market and determine customer needs and wants)

Internal Control Risk Assessment (Manage business unit and function risk - Operate controls and monitor compliance with internal controls policies and procedures)

Pricing Strategy (Define pricing strategy - Develop and manage pricing)

Change Solution Design (Design the change - Implement change)

Strategic Initiative Proposals (Develop strategic initiatives - Evaluate strategic initiatives)

Master Production Schedule (Create master production schedule - Schedule production)

Facility Plans (Plan facility - Provide workspace and facilities)

Distribution Requirements Plan (Plan distribution requirements - Operate outbound transportation)

IT Financial Forecast (Evaluate and communicate IT business value and performance - Perform planning budgeting forecasting)

Lifecycle Compliance Requirements (Manage product and service life cycle - Manage patents, copyrights, and regulatory requirements)

Evaluated Strategic Initiatives (Evaluate strategic initiatives - Manage programs)

Internal Controls Compliance Report (Report on internal controls compliance - Manage regulatory compliance)

Validated Warranty Claim (Process warranty claims - Manage supplier recovery)

Customer Handling Performance Report (Manage process performance - Measure customer satisfaction with customer problems requests and inquiries handling)

Market Test Results (Test market for new or revised products and services - Prepare for production service delivery)

Inbound Material Schedule (Plan and manage inbound material flow - Operate warehousing)

IT Support Strategy (Develop IT support strategy - Manage IT infrastructure resources)

Problem Handling Satisfaction Scorecard (Measure customer satisfaction with customer problems requests and inquiries handling - Plan and manage customer service work force)

Distribution Constraint Set (Establish distribution planning constraints - Review distribution planning policies)

Strategic Initiative Proposals (Develop strategic initiatives - Manage programs)

Financial Benchmarking Report (Evaluate and manage financial performance - Evaluate performance to requirements)

Information Resource Inventory (Manage information resources - Perform enterprise data and content management)

Organizational Goals (Develop and set organizational goals - Formulate business unit strategies)

Enterprise IT Strategy (Develop the enterprise IT strategy - Define the enterprise architecture)

Capital Project Cost Ledger (Manage capital program for productive assets - Perform capital project accounting)

Tax Strategy (Develop tax strategy and plan - Process taxes)

Payroll Register (Manage pay - Process payroll taxes)

Value Proposition Statement (Define offering and customer value proposition - Develop marketing communication strategy)

IT Service Strategy (Develop IT services and solutions strategy - Develop and manage IT service levels)

IT Support Resource Assignment (Enable service delivery resources - Support IT services and solutions)

IT Deployment Strategy (Develop the IT deployment strategy - Plan and implement changes)

Process Definition (Define processes - Manage process performance)

Property Risk Assessment (Manage business unit and function risk - Develop property strategy and long term vision)

Internal Capability Assessment (Assess the internal environment - Establish strategic vision)

Performance Gap Analysis (Manage employee performance - Plan for change)

Human Resources Strategic Plan (Develop human resources strategy - Formulate business unit strategies)

Employee Deployment Record (Manage employee orientation and deployment - Manage employee performance)

Credit Decision (Process customer credit - Invoice customer)

Payment Voucher (Process accounts payable AP - Process expense reimbursements)

Resource Allocation Plan (Create resource plan - Enable service delivery resources)

Compliance Policy Framework (Establish compliance framework and policies - Manage regulatory compliance)

Inquiry Resolution Record (Manage customer service problems requests and inquiries - Measure customer satisfaction with customer problems requests and inquiries handling)

Operations Strategy (Develop production and materials strategies - Formulate business unit strategies)

Research Findings (Perform discovery research - Generate new product/service concepts)

Warranty Terms and Conditions (Define warranty offering - Develop and manage sales proposals bids and quotes)

IT Service Delivery Strategy (Develop IT services and solution delivery strategy - Initiate service delivery)

Maintenance Record (Maintain IT services and solutions - Develop and maintain IT services and solutions architecture)

Maintenance Work Orders (Manage asset maintenance - Perform asset maintenance)

IT Portfolio Scorecard (Manage the IT portfolio - Evaluate and communicate IT business value and performance)

Regulatory Compliance Finding (Manage regulatory compliance - Ensure compliance)

Delivered Product (Operate outbound transportation - Service products)

Sales Forecast (Develop sales forecast - Establish overall sales budgets)

Human Resources Strategic Plan (Develop human resources strategy - Develop and implement workforce strategy and policies)

Evaluated Strategic Initiatives (Evaluate strategic initiatives - Select strategic initiatives)

Selected Candidate (Screen and select candidates - Manage new hire re hire)

Compensation Summary (Manage pay - Develop and manage reward recognition and motivation programs)

Customer Satisfaction Report (Manage IT customer satisfaction - Market IT services and solutions)

Quality Requirement Specification (Establish quality requirements - Evaluate performance to requirements)

Quality Evaluation Report (Evaluate performance to requirements - Manage non conformance)

Process Performance Report (Manage process performance - Improve processes)

Enterprise Risk Policy Framework (Establish the enterprise risk framework and policies - Oversee and coordinate enterprise risk management activities)

Production Schedule (Schedule production - Produce product)

Approved Maintenance Schedule (Plan asset maintenance - Manage asset maintenance)

Portfolio Priority List (Manage portfolio - Manage programs)

Sales Order (Manage sales orders - Manage customer service problems requests and inquiries)

Training Requirements (Implement change - Develop and train employees)

Service Delivery Governance Framework (Establish service delivery governance - Develop service delivery strategies)

IT Service Delivery Strategy (Develop IT services and solution delivery strategy - Develop IT support strategy)

Candidate Applications (Recruit Source candidates - Screen and select candidates)

Capitalized Asset Record (Perform capital project accounting - Perform fixed asset accounting)

Customer Invoice (Invoice customer - Process accounts receivable AR)

Complaint Resolution Satisfaction Report (Measure customer satisfaction with customer complaint handling and resolution - Manage customer complaints)

Workforce Schedule (Manage workforce scheduling - Relocate employees and manage assignments)

Construction Design Package (Design and plan asset construction - Schedule and perform construction work)

External Environment Assessment (Assess the external environment - Assess the internal environment)

Property Strategy (Develop property strategy and long term vision - Plan facility)

Development Requirements (Define product service development requirements - Design and prototype products and services)

Partner Lead Referral (Manage sales partners and alliances - Manage leads opportunities)

Market Opportunity (Evaluate and prioritize market opportunities - Define offering and customer value proposition)

Internal Control Framework (Establish internal controls policies and procedures - Operate controls and monitor compliance with internal controls policies and procedures)

Customer Needs Assessment (Survey market and determine customer needs and wants - Establish strategic vision)

IT Business Value Report (Evaluate and communicate IT business value and performance - Develop IT services and solutions strategy)

Release Plan (Plan and manage releases - Create IT services and solutions)

Infrastructure Incident Record (Manage IT infrastructure operations - Support IT services and solutions)

Material Requirements Plan (Create materials plan - Create master production schedule)

Purchase Order (Order materials and services - Process accounts payable AP)

Outbound Shipment (Operate warehousing - Operate outbound transportation)

Corrective Action Plan (Manage non conformance - Implement and maintain the enterprise quality management system EQMS)

Campaign Performance Report (Develop and manage promotional activities - Track customer management measures)

IT Service Release (Create IT services and solutions - Maintain IT services and solutions)

Cost Budget (Perform planning budgeting forecasting - Perform cost accounting and control)

Compliance Issue Referral (Ensure compliance - Manage outside counsel)

Capital Project Authorization (Perform capital planning and project approval - Manage asset construction)

Change Management Plan (Plan for change - Design the change)

Organizational Goals (Develop and set organizational goals - Perform planning budgeting forecasting)

Validated Prototype (Design and prototype products and services - Test market for new or revised products and services)

Market Intelligence Report (Perform customer and market intelligence analysis - Evaluate and prioritize market opportunities)

Product Master Record (Manage product and service master data - Manage product and service portfolio)

Performance Appraisal (Manage employee performance - Manage employee development)

Cost Performance Report (Perform cost management - Evaluate and manage financial performance)

Product Lifecycle Directive (Manage product and service portfolio - Manage product and service life cycle)

Revised Process Design (Improve processes - Define processes)

Compliance Obligations Register (Establish service delivery governance - Manage regulatory compliance)

Information Management Strategy (Develop information and content management strategies - Define the enterprise information architecture)

Production Lot Record (Maintain production records and manage lot traceability - Operate outbound transportation)

Supplier Recovery Report (Service products after sales - Evaluate customer service operations and customer satisfaction)

Customer Handling Performance Report (Develop and Manage Business Capabilities - Manage Customer Service)

Organizational Goals (Develop Vision and Strategy - Manage Financial Resources)

Performance Gap Analysis (Develop and Manage Human Capital - Develop and Manage Business Capabilities)

Portfolio Strategic Guidance (Develop and Manage Business Capabilities - Develop Vision and Strategy)

Sales Order (Market and Sell Products and Services - Manage Customer Service)

Enterprise Risk Profile (Manage enterprise risk - Manage compliance)

Release Plan (Deploy information technology solutions - Develop and maintain information technology solutions)

Portfolio Strategic Guidance (Manage portfolio program and project - Develop business strategy)

Resource Utilization Report (Deliver service to customer - Manage service delivery resources)

Financial Performance Assessment (Perform planning and management accounting - Develop business strategy)

Capital Project Authorization (Manage Financial Resources - Acquire Construct and Manage Assets)

Warranty Terms and Conditions (Develop customer care customer service strategy - Evaluate customer service operations and customer satisfaction)

Operations Strategy (Deliver Physical Products - Develop Vision and Strategy)

Enterprise IT Strategy (Manage the business of information technology - Deliver and support information technology services)

Customer Interaction Record (Deliver Services - Manage Customer Service)

Master Production Schedule (Plan for and align supply chain resources - Produce Manufacture Deliver product)

Warranty Terms and Conditions (Develop customer care customer service strategy - Develop and manage sales plans)

Warranty Replacement Order (Service products after sales - Produce Manufacture Deliver product)

Organizational Design Blueprint (Develop business strategy - Define the business concept and long term vision)

Property Risk Assessment (Manage Enterprise Risk Compliance Remediation and Resiliency - Acquire Construct and Manage Assets)

High-Level Measures (Develop Vision and Strategy - Develop and Manage Business Capabilities)

Customer Handling Performance Report (Manage business processes - Evaluate customer service operations and customer satisfaction)

Asset Handover Package (Design and construct productive assets - Maintain productive assets)

Production Lot Record (Deliver Physical Products - Develop and Manage Business Capabilities)

Development Requirements (Generate and define new product service ideas - Develop products and services)

Capital Project Authorization (Manage fixed asset project accounting - Design and construct productive assets)

IT Financial Forecast (Manage the business of information technology - Perform planning and management accounting)

Delivered Product (Deliver Physical Products - Manage Customer Service)

Human Resources Strategic Plan (Develop and manage human resources planning policies and strategies - Develop business strategy)

Purchase Order (Deliver Physical Products - Manage Financial Resources)

Customer Insight Brief (Market and Sell Products and Services - Develop and Manage Products and Services)

Production Work Order (Develop and Manage Products and Services - Deliver Physical Products)

Compliance Obligations Register (Establish service delivery governance and strategies - Manage compliance)

Compliance Governance Requirements (Manage Enterprise Risk Compliance Remediation and Resiliency - Deliver Services)

Property Risk Assessment (Manage enterprise risk - Plan and acquire assets)

Returned Product (Plan and manage customer service contacts - Service products after sales)

Financial Performance Assessment (Manage Financial Resources - Develop Vision and Strategy)

Strategic Initiative Proposals (Execute and measure strategic initiatives - Manage portfolio program and project)

Sales Order (Develop and manage sales plans - Plan and manage customer service contacts)

Compliance Governance Requirements (Manage compliance - Establish service delivery governance and strategies)

Channel Strategy Plan (Develop marketing strategy - Develop and manage sales plans)

Operations Strategy (Deliver Physical Products - Develop and Manage Products and Services)

Financial Benchmarking Report (Perform planning and management accounting - Manage enterprise quality)

Alliance Relationship Plan (Develop sales strategy - Develop and manage sales plans)

Market Opportunity (Understand markets customers and capabilities - Develop marketing strategy)

IT Provisioning Request (Develop and Manage Human Capital - Manage Information Technology)

Operations Strategy (Plan for and align supply chain resources - Develop business strategy)

Customer Feedback Summary (Market and Sell Products and Services - Develop and Manage Products and Services)

IT Support Resource Assignment (Manage service delivery resources - Deliver and support information technology services)

Warranty Terms and Conditions (Manage Customer Service - Market and Sell Products and Services)

Service Request (Manage Customer Service - Deliver Services)

Facility Operations Report (Plan and acquire assets - Maintain productive assets)

Compliance Policy Directive (Manage compliance - Manage legal and ethical issues)

Complaint Resolution Record (Plan and manage customer service contacts - Evaluate customer service operations and customer satisfaction)

Internal Control Risk Assessment (Manage enterprise risk - Manage internal controls)

Performance Gap Analysis (Develop and counsel employees - Manage change)

IT Solution Request (Develop and Manage Business Capabilities - Manage Information Technology)

Strategic Initiative Proposals (Develop Vision and Strategy - Develop and Manage Business Capabilities)

Product Portfolio Report (Develop and Manage Products and Services - Develop and Manage Business Capabilities)

Customer Insight Brief (Develop and manage marketing plans - Generate and define new product service ideas)

Capital Project Cost Ledger (Acquire Construct and Manage Assets - Manage Financial Resources)

Customer Insight Brief (Develop and manage marketing plans - Develop and manage sales plans)

Internal Controls Compliance Report (Manage Financial Resources - Manage Enterprise Risk Compliance Remediation and Resiliency)

Pricing Strategy (Develop marketing strategy - Develop and manage marketing plans)

Organizational Goals (Develop business strategy - Perform planning and management accounting)

Capital Project Cost Ledger (Design and construct productive assets - Manage fixed asset project accounting)

Tax Compliance Requirement (Manage Enterprise Risk Compliance Remediation and Resiliency - Manage Financial Resources)

Resource Provisioning Confirmation (Manage service delivery resources - Deliver service to customer)

Complaint Resolution Satisfaction Report (Evaluate customer service operations and customer satisfaction - Plan and manage customer service contacts)

Service Request (Plan and manage customer service contacts - Deliver service to customer)

Solution Design Package (Manage Information Technology - Acquire Construct and Manage Assets)

Capitalized Asset Record (Manage fixed asset project accounting - Perform general accounting and reporting)

IT Service Delivery Strategy (Deliver and support information technology services - Deliver service to customer)

Customer Feedback Summary (Develop and manage marketing plans - Develop products and services)

Production Lot Record (Produce Manufacture Deliver product - Manage enterprise quality)

IT Business Value Report (Manage the business of information technology - Develop and manage IT customer relationships)

Compensation Summary (Manage Financial Resources - Develop and Manage Human Capital)

Internal Controls Compliance Report (Manage internal controls - Manage compliance)

New Hire Payroll Record (Develop and Manage Human Capital - Manage Financial Resources)

IT Solution Request (Manage business processes - Develop and maintain information technology solutions)

Training Requirements (Manage change - Develop and counsel employees)

Distribution Requirements Plan (Plan for and align supply chain resources - Manage logistics and warehousing)

Purchase Order (Procure materials and services - Process accounts payable and expense reimbursements)

Training Requirements (Develop and Manage Business Capabilities - Develop and Manage Human Capital)

Solution Design Package (Develop and maintain information technology solutions - Design and construct productive assets)

IT Support Resource Assignment (Deliver Services - Manage Information Technology)

Tax Compliance Requirement (Manage compliance - Manage taxes)

Production Readiness Approval (Develop products and services - Govern and manage product service development program)

IT Service Delivery Strategy (Deliver and support information technology services - Develop and manage IT customer relationships)

Enterprise IT Strategy (Manage the business of information technology - Develop and maintain information technology solutions)

Delivered Product (Manage logistics and warehousing - Service products after sales)

Financial Benchmarking Report (Manage Financial Resources - Develop and Manage Business Capabilities)

High-Level Measures (Execute and measure strategic initiatives - Measure and benchmark)

Production Work Order (Develop products and services - Produce Manufacture Deliver product)

Human Resources Strategic Plan (Develop and Manage Human Capital - Develop Vision and Strategy)

IT Financial Forecast (Manage Information Technology - Manage Financial Resources)

Operations Strategy (Plan for and align supply chain resources - Develop products and services)

Customer Interaction Record (Deliver service to customer - Evaluate customer service operations and customer satisfaction)

Production Lot Record (Produce Manufacture Deliver product - Manage logistics and warehousing)

Warranty Replacement Order (Manage Customer Service - Deliver Physical Products)

New Hire Payroll Record (Recruit source and select employees - Process payroll)

Compliance Obligations Register (Deliver Services - Manage Enterprise Risk Compliance Remediation and Resiliency)

Internal Control Risk Assessment (Manage Enterprise Risk Compliance Remediation and Resiliency - Manage Financial Resources)

IT Provisioning Request (Develop and counsel employees - Deliver and support information technology services)

IT Service Delivery Strategy (Manage Information Technology - Deliver Services)

Product Portfolio Report (Govern and manage product service development program - Manage portfolio program and project)

Warranty Performance Report (Evaluate customer service operations and customer satisfaction - Develop customer care customer service strategy)

Compensation Summary (Process payroll - Reward and retain employees)

Service Delivery Strategic Plan (Establish service delivery governance and strategies - Manage service delivery resources)

Infrastructure Performance Report (Deliver and support information technology services - Deploy information technology solutions)

(Establish service delivery governance - Establish service delivery governance and strategies)

(Perform cost management - Perform planning and management accounting)

(Establish high level measures - Execute and measure strategic initiatives)

(Manage in house bank accounts - Manage treasury operations)

(Maintain IT services and solutions - Develop and maintain information technology solutions)

(Improve processes - Manage business processes)

(Design and manage customer loyalty program - Develop marketing strategy)

(Track customer management measures - Develop and manage marketing plans)

(Assess the external environment - Define the business concept and long term vision)

(Analyze and respond to customer insight - Develop and manage marketing plans)

(Manage IT infrastructure operations - Deliver and support information technology services)

(Enable service delivery resources - Manage service delivery resources)

(Develop quality standards and procedures - Plan for and align supply chain resources)

(Perform customer and market intelligence analysis - Understand markets customers and capabilities)

(Create resource plan - Manage service delivery resources)

(Establish internal controls policies and procedures - Manage internal controls)

(Manage employee performance - Develop and counsel employees)

(Recruit Source candidates - Recruit source and select employees)

(Manage patents, copyrights, and regulatory requirements - Govern and manage product service development program)

(Develop customer experience strategy - Develop business strategy)

(Prepare for production service delivery - Develop products and services)

(Define and manage channel strategy - Develop marketing strategy)

(Process expense reimbursements - Process accounts payable and expense reimbursements)

(Define pricing strategy - Develop marketing strategy)

(Support IT services and solutions - Deliver and support information technology services)

(Perform cost accounting and control - Perform planning and management accounting)

(Analyze and manage channel performance - Develop marketing strategy)

(Salvage or repair returned products - Service products after sales)

(Assess KM capabilities - Develop and manage enterprise wide knowledge management KM capability)

(Manage outside counsel - Manage legal and ethical issues)

(Evaluate and prioritize market opportunities - Understand markets customers and capabilities)

(Manage portfolio - Manage portfolio program and project)

(Manage workforce scheduling - Redeploy and retire employees)

(Service products - Service products after sales)

(Perform financial reporting - Perform general accounting and reporting)

(Perform demand side management DSM for IT services - Develop and manage IT customer relationships)

(Manage demand for products and services - Plan for and align supply chain resources)

(Manage cash - Manage treasury operations)

(Establish quality requirements - Manage enterprise quality)

(Evaluate and communicate IT business value and performance - Manage the business of information technology)

(Test market for new or revised products and services - Develop products and services)

(Develop and manage packaging strategy - Develop and manage marketing plans)

(Manage non conformance - Manage enterprise quality)

(Define and manage process frameworks - Manage business processes)

(Market IT services and solutions - Develop and manage IT customer relationships)

(Develop sales forecast - Develop sales strategy)

(Manage product and service master data - Govern and manage product service development program)

(Manage product marketing content - Develop and manage marketing plans)

(Evaluate and manage warranty performance - Evaluate customer service operations and customer satisfaction)

(Create and manage organizational performance strategy - Measure and benchmark)

(Provide logistics governance - Manage logistics and warehousing)

(Plan distribution requirements - Plan for and align supply chain resources)

(Evaluate and manage financial performance - Perform planning and management accounting)

(Provide workspace and facilities - Plan and acquire assets)

(Manage applicant information - Recruit source and select employees)

(Design and prototype products and services - Develop products and services)

(Create materials plan - Plan for and align supply chain resources)

(Perform fixed asset accounting - Perform general accounting and reporting)

(Establish distribution planning constraints - Plan for and align supply chain resources)

(Invoice customer - Perform revenue accounting)

(Manage asset maintenance - Maintain productive assets)

(Manage supplier recovery - Service products after sales)

(Manage sales partners and alliances - Develop and manage sales plans)

(Design the change - Manage change)

(Monitor and update strategy plans and policies - Develop and manage human resources planning policies and strategies)

(Develop tax strategy and plan - Manage taxes)

(Sustain improvement - Manage change)

(Assess the internal environment - Define the business concept and long term vision)

(Plan facility - Plan and acquire assets)

(Maintain production records and manage lot traceability - Produce Manufacture Deliver product)

(Manage regulatory compliance - Manage compliance)

(Perform planning budgeting forecasting - Perform planning and management accounting)

(Manage debt and investment - Manage treasury operations)

(Manage capital program for productive assets - Design and construct productive assets)

(Manage product and service portfolio - Govern and manage product service development program)

(Develop property strategy and long term vision - Plan and acquire assets)

(Manage the IT portfolio - Manage the business of information technology)

(Develop sales partner alliance relationships - Develop sales strategy)

(Order materials and services - Procure materials and services)

(Perform asset maintenance - Maintain productive assets)

(Initiate service delivery - Deliver service to customer)

(Measure customer satisfaction with products and services - Evaluate customer service operations and customer satisfaction)

(Process payroll taxes - Process payroll)

(Develop and execute functional EHS program - Manage environmental health and safety EHS)

(Manage government relations - Manage government and industry relationships)

(Plan and implement changes - Deploy information technology solutions)

(Manage customer complaints - Plan and manage customer service contacts)

(Manage sales orders - Develop and manage sales plans)

(Manage information resources - Manage enterprise information)

(Perform IT services and solutions life cycle planning - Develop and maintain information technology solutions)

(Develop and train employees - Develop and counsel employees)

(Manage relations with quasi government bodies - Manage government and industry relationships)

(Report on internal controls compliance - Manage internal controls)

(Process taxes - Manage taxes)

(Develop and manage IT service levels - Develop and manage IT customer relationships)

(Manage facilities operations - Plan and acquire assets)

(Evaluate process performance - Measure and benchmark)

(Generate new product/service concepts - Generate and define new product service ideas)

(Benchmark performance - Measure and benchmark)

(Operate controls and monitor compliance with internal controls policies and procedures - Manage internal controls)

(Manage service delivery resource demand - Manage service delivery resources)

(Define warranty offering - Develop customer care customer service strategy)

(Manage leads opportunities - Develop and manage sales plans)

(Develop information and content management strategies - Manage enterprise information)

(Manage pay - Process payroll)

(Develop human resources strategy - Develop and manage human resources planning policies and strategies)

(Develop and manage pricing - Develop and manage marketing plans)

(Develop and manage promotional activities - Develop and manage marketing plans)

(Define product service development requirements - Generate and define new product service ideas)

(Develop the enterprise IT strategy - Manage the business of information technology)

(Manage and process adjustments deductions - Perform revenue accounting)

(Establish marketing budgets - Develop and manage marketing plans)

(Perform capital project accounting - Manage fixed asset project accounting)

(Develop and manage sales proposals bids and quotes - Develop and manage sales plans)

(Process accounts receivable AR - Perform revenue accounting)

(Create IT services and solutions - Develop and maintain information technology solutions)

(Manage and process collections - Perform revenue accounting)

(Execute service delivery - Deliver service to customer)

(Define the enterprise architecture - Manage the business of information technology)

(Produce product - Produce Manufacture Deliver product)

(Develop overall mission statement - Develop business strategy)

(Perform capital planning and project approval - Manage fixed asset project accounting)

(Establish the enterprise risk framework and policies - Manage enterprise risk)

(Complete service delivery - Deliver service to customer)

(Develop KM strategy - Develop and manage enterprise wide knowledge management KM capability)

(Relocate employees and manage assignments - Redeploy and retire employees)

(Plan and manage releases - Deploy information technology solutions)

(Formulate business unit strategies - Develop business strategy)

(Develop service delivery strategies - Establish service delivery governance and strategies)

(Establish and maintain process management governance - Manage business processes)

(Manage projects - Manage portfolio program and project)

(Measure customer satisfaction with customer problems requests and inquiries handling - Evaluate customer service operations and customer satisfaction)

(Oversee and coordinate enterprise risk management activities - Manage enterprise risk)

(Manage employee assistance and retention - Reward and retain employees)

(Manage employee orientation and deployment - Develop and counsel employees)

(Operate outbound transportation - Manage logistics and warehousing)

(Conduct organization restructuring opportunities - Define the business concept and long term vision)

(Manage programs - Manage portfolio program and project)

(Schedule and perform construction work - Design and construct productive assets)

(Monitor and manage functional EHS management program - Manage environmental health and safety EHS)

(Screen and select candidates - Recruit source and select employees)

(Process warranty claims - Service products after sales)

(Develop marketing communication strategy - Develop marketing strategy)

(Implement and maintain the enterprise quality management system EQMS - Manage enterprise quality)

(Manage new hire re hire - Recruit source and select employees)

(Manage relations with trade or industry groups - Manage government and industry relationships)

(Protect intellectual property - Manage legal and ethical issues)

(Perform IT research and innovation - Manage the business of information technology)

(Manage asset construction - Design and construct productive assets)

(Evaluate performance to requirements - Manage enterprise quality)

(Create organizational design - Develop business strategy)

(Develop and set organizational goals - Develop business strategy)

(Measure customer satisfaction with customer complaint handling and resolution - Evaluate customer service operations and customer satisfaction)

(Plan asset maintenance - Maintain productive assets)

(Manage IT infrastructure resources - Deliver and support information technology services)

(Develop IT services and solution delivery strategy - Deliver and support information technology services)

(Plan and manage customer service work force - Plan and manage customer service contacts)

(Manage business unit and function risk - Manage enterprise risk)

(Ensure compliance - Manage legal and ethical issues)

(Plan for change - Manage change)

(Develop IT services and solutions strategy - Develop and manage IT customer relationships)

(Create master production schedule - Plan for and align supply chain resources)

(Survey market and determine customer needs and wants - Define the business concept and long term vision)

(Develop IT support strategy - Deliver and support information technology services)

(Develop sourcing strategies - Procure materials and services)

(Perform discovery research - Generate and define new product service ideas)

(Establish compliance framework and policies - Manage compliance)

(Develop the IT deployment strategy - Deploy information technology solutions)

(Manage employee requisitions - Recruit source and select employees)

(Process accounts payable AP - Process accounts payable and expense reimbursements)

(Perform enterprise data and content management - Manage enterprise information)

(Manage process performance - Manage business processes)

(Develop production and materials strategies - Plan for and align supply chain resources)

(Define offering and customer value proposition - Develop marketing strategy)

(Design and plan asset construction - Design and construct productive assets)

(Manage treasury policies and procedures - Manage treasury operations)

(Review distribution planning policies - Plan for and align supply chain resources)

(Develop the IT development strategy - Develop and maintain information technology solutions)

(Manage policies and procedures - Perform general accounting and reporting)

(Select strategic initiatives - Execute and measure strategic initiatives)

(Define and evaluate strategic options to achieve the objectives - Develop business strategy)

(Determine environmental health and safety impacts - Manage environmental health and safety EHS)

(Manage suppliers - Procure materials and services)

(Manage IT customer satisfaction - Develop and manage IT customer relationships)

(Define the enterprise information architecture - Manage enterprise information)

(Develop and manage reward recognition and motivation programs - Reward and retain employees)

(Manage customer service problems requests and inquiries - Plan and manage customer service contacts)

(Establish strategic vision - Define the business concept and long term vision)

(Select suppliers and develop maintain contracts - Procure materials and services)

(Develop strategic initiatives - Execute and measure strategic initiatives)

(Perform general accounting - Perform general accounting and reporting)

(Train and educate functional employees - Manage environmental health and safety EHS)

(Monitor and execute risk and hedging transactions - Manage treasury operations)

(Manage employee development - Develop and counsel employees)

(Plan and manage inbound material flow - Manage logistics and warehousing)

(Schedule production - Produce Manufacture Deliver product)

(Develop and maintain IT services and solutions architecture - Develop and maintain information technology solutions)

(Operate warehousing - Manage logistics and warehousing)

(Evaluate strategic initiatives - Execute and measure strategic initiatives)

(Process returns - Plan and manage customer service contacts)

(Manage customers and accounts - Develop and manage sales plans)

(Process customer credit - Perform revenue accounting)

(Develop and implement workforce strategy and policies - Develop and manage human resources planning policies and strategies)

(Manage product and service life cycle - Govern and manage product service development program)

(Establish overall sales budgets - Develop sales strategy)

(Implement change - Manage change)

(Report time - Process payroll)

(Manage and administer benefits - Reward and retain employees)

(Define processes - Manage business processes)

(Perform quality testing - Produce Manufacture Deliver product)

(Deliver Physical Products - Develop and Manage Products and Services)

(Deliver Physical Products - Develop Vision and Strategy)

(Deliver Physical Products - Manage Customer Service)

(Deliver Services - Manage Customer Service)

(Develop and Manage Products and Services - Deliver Physical Products)

(Manage Customer Service - Deliver Physical Products)

(Manage Customer Service - Deliver Services)

(Manage Customer Service - Market and Sell Products and Services)

(Market and Sell Products and Services - Develop and Manage Products and Services)

(Market and Sell Products and Services - Manage Customer Service)